John
Culshaw
john.culshaw@colorado.edu
February
2002
Innovative’s web-based manual is the most current documentation available for your system, but there are some other important web resources that you can use to locate more current or user-developed information.
csdirect.iii.com
CSDirect is Innovative’s online
customer service facility. The service
has two levels: one for system
administrators and one for end users.
Check with your system administrator for the login and password. (NOTE:
Never share this login or password with other libraries or
electronically. Innovative considers
CSDirect confidential information.)
Use CSDirect to locate the following information:
FAQs
Technical tips to help
you resolve issues as quickly and easily as possible. The FAQ section is organized by system module.
Documentation
Online Manuals (Release 2001
manual and Getting Started Manual)
Product Catalog (descriptions of products available to current customers)
Training Materials (handouts
containing instructions for module set-up, system maintenance, and suggestions
for system operation. Included are handouts from basic and advanced training
sessions.)
These tutorials can help
you to learn more about a particular product or feature. Designed for both
novice and experienced users, the tutorials can quickly introduce you to a
product or help you learn it better.
Tutorials work with IE and Netscape (ver 4.0 and later). Topics include using Innovative manuals,
using Millennium applications, Web Access Management, and others.
Innovative
E-Mail
An archive of messages sent
to systems coordinators via the Innovative E-Mail service.
Users
Groups
A listing of Innovative users
groups world-wide.
Presentations
A collection of PowerPoint presentations given by Innovative at a variety of library conferences and meetings
** System
administrators can also use CSDirect to download software and open calls with the
Innovative Help Desk.
www.iii.com
This is pretty much what you’d expect – a marketing
tool. Nevertheless, the site can be
useful to find things like press releases or new product blurbs. You can also search for Innovative customers
worldwide using criteria such as location, new customers, or the system a
customer migrated from.
www.innopacusers.org
The IUG (celebrating its 10th Anniversary
this year) is the international users group for Innovative customers. The IUG prides itself on being a grassroots
organization that operates separately but in collaboration with Innovative.
Use the
IUG website to:
Get information about the
organization including its annual conference
View the proceedings from past IUG
conferences
Learn about the IUG Enhancements
Process
Subscribe to the innopac listserv
Search the innopac listserv archives
Read the IUG FAQ (topics include the
WAM Proxy Server Knowledge base)
Search for IUG member libraries
library.fortlewis.edu/~rmriug/
The RMRIUG provides free or low-cost training to
Innovative libraries in the Rocky Mountain region.
Look to
the RMRIUG website for the following:
Announcements and registration for
RMRIUG events
Training handouts from RMRIUG
workshops
Links to regional libraries
Links to training materials prepared
by other regional groups
Regional Resource Directory (coming
in mid-2002)